Return Policy For PodsHub


Last Updated: 08/12/2025

Thank you for shopping with Podshub (Previously TEREA Iluma Abu Dhabi). We aim to ensure your shopping experience is smooth and satisfactory. Please review our comprehensive return policy below, aligned with the latest e-commerce and Google Shopping standards, to better understand how returns are managed.

1. Return Window

  • Returns must be initiated within 3 calendar days from the date you receive your order.
  • After the 3-day window, we will not be able to process a return or refund request, except for items with manufacturing defects.

2. Eligibility for Returns

To qualify for a return:
a. Items must be in their original, unused condition, with all original packaging, tags, and accessories intact.
b. Any promotional items, gifts, or additional products included with your purchase must also be returned in their original condition.
c. Items must not show any signs of use, tampering, or damage caused after delivery.

3. Non-Returnable Products

The following items are non-returnable:

  • Products that have been opened, used, or partially consumed.
  • Products damaged due to improper use or negligence.
  • Items marked as final sale, promotional clearance, or personalized items.

4. Return Process

To request a return:
a. Contact our Customer Support team at [contact@podshub.com] within the specified return window.
b. Provide the following details in your request:

  • Order number
  • Product name(s)
  • Reason for the return
  • Supporting evidence (e.g., images of defective or damaged products, if applicable)

Our team will review your request and provide instructions on how to proceed. Please note:

  • Unauthorized returns or returns without prior approval will not be accepted.
  • Return shipping costs are the responsibility of the customer unless the product is damaged, defective, or incorrectly delivered.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:
a. Notify us immediately within 48 hours of receiving the order.
b. Provide clear photos or videos showing the issue.
c. Once approved, we will arrange a free replacement or refund, including reimbursement of return shipping costs if necessary.

6. Inspection and Refund Approval

a. Once the returned item is received at our facility, it will undergo an inspection to ensure compliance with our return policy.
b. If approved, refunds will be issued within 7-10 business days via the original payment method. You will receive an email confirmation once the refund is processed.

7. Deductions for Refunds

  • If applicable, card processing fees incurred during the original purchase will be deducted from the refund amount.
  • Shipping costs from the original order are non-refundable, unless the return is due to a shipping error or defective product.

8. Shipping Costs and Responsibilities

a. Customers are responsible for all return shipping costs unless the return is due to damage, defects, or an error on our part.
b. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return transit.

9. Return Policy for Google Shopping Compliance

  • All eligible products listed on Google Shopping comply with the minimum 3-day return policy, ensuring customer rights as per Google Shopping policies.
  • Refunds for defective or incorrectly listed products will be processed promptly in compliance with Google’s guidelines.
  • For additional Google Shopping return policy details, refer to Google Merchant Center Policies.

10. Customer Responsibility

  • Ensure accurate delivery information during checkout. Any issues arising from incorrect shipping addresses provided by the customer will not be eligible for refunds.
  • Use and handle products per the guidelines provided. Damage due to misuse or negligence voids the return policy.

11. Exceptions for Bulk Orders and Discounts

Products purchased as part of bulk orders or special discounts may be subject to additional return conditions. Please refer to the product description or promotional terms for details.

Contact Us

We are here to assist you with any concerns or questions:
📧 [contact@podshub.com]

Thank you for choosing Podshub (Previously TEREA Iluma Abu Dhabi). Your satisfaction is our priority, and we strive to provide clear and customer-friendly policies that comply with industry and Google Shopping standards.