Privacy Policy

This Privacy Policy explains how Pods Hub Dubai (“we”, “us”) handles your information when you visit our website or place an order. By using our site, you agree to this policy.

Who is responsible for your data

Pods Hub Dubai, Financial Centre Street, Burj Khalifa, Downtown Dubai, UAE, is responsible for the personal data described here. For any privacy question or request, email info@podshub.ae.

Information we collect

• You provide: name, phone number, email, delivery address and order details.
• Automatically: IP address, device and browser type, and usage data via cookies.
• Payment: for card payments we do not store your full card details. For cash on delivery, no card data is collected.

How we use your information

• To process, deliver and support your orders.
• To verify eligibility and age where required by law.
• To respond to enquiries and provide customer service.
• To improve our website, products and service.
• To send updates or offers where you have opted in (you can unsubscribe anytime).

Cookies

We use cookies to keep the site working, remember your cart and understand how the site is used. See our Cookie Policy for details and how to manage them.

Sharing your information

We do not sell your personal data. We share it only with service providers who help us run the store, and only as needed:

• Delivery couriers: your name, phone number and address, to deliver your order.
• Payment providers: to process card payments.
• Google (Google Analytics, through Google Site Kit): anonymous usage data to help us understand how the site is used.
• Cloudflare: delivers and protects our website, and processes technical data such as IP addresses.
• WhatsApp: if you choose to contact us there, your messages are handled under WhatsApp's own terms.

Some of these providers may process data outside the UAE. We may also disclose information where required by law.

Data security & retention

We use reasonable technical and organisational measures to protect your data, and keep it only as long as necessary. We keep order and invoice records for 3 years, and marketing data until you unsubscribe. Other data is kept only as long as needed for the purposes above or as required by law.

Applicable law

We handle personal data in line with applicable UAE data protection law.

Your rights

You may request access to, correction of, or deletion of your personal data, and object to certain uses. To exercise these rights, contact us using the details below.

Children

Our products and services are for adults 18+. We do not knowingly collect data from anyone under 18.

Changes

We may update this policy from time to time. The latest version will always appear on this page.